Training

Overview

Effective Hiring Process

Supervisory Skills Training

Effective Performance Evaluations

How to Lead Teams Effectively

Harassment-Free Workplace

Conflict Management

Motivating & Recognizing Employees

Marginal Employees-Up or Out?

Facilitation Techniques

Leadership and Trust

Facilitation Techniques

We can teach you how to expertly organize the flow of discussion in your next organizational meeting!

In this course you’ll learn about: 

• Broadening Participation
• Encouraging "Who else wants to say something?" "Frank, do you have anything to add?" (If their body language suggests they want to speak)
• Balancing "Does anyone have another point of view or perspective on this?" Go around the circle allowing each person to talk or pass. Cut off those who talk too much or too long.
• Using the Clock "We have a few more minutes, I want to make sure we have heard from everyone."
• Helping Individuals Make Their Points
• Active Listening Give full attention, acknowledge emotions, paraphrase key points and summarize as needed.
• Drawing People Out "Can you say more about that?" Use constructive questions at appropriate times to: 1) draw out interests, 2) explore options and 3) test consensus.
• Managing Divergent Perspectives
• Sequencing Validate different views and direct the group to focus on each line of thought in sequence, one at a time. This works best when there are only two themes.
• Calling for Responses "Are there any reactions to what (the speaker) said?"
• Deliberate Refocusing "We have been talking about (topic A). Is this a good time to switch to (topic B)?" "We deferred Sue's idea, shall we take that up now?"
• Tracking Identify themes or ask them to. "I think you are discussing several issues at the same time. They are: one (issue A), two (issue B), three (issue C) and four (issue D). Did I miss any?" Do not suggest or ask them for an order. If you wait they will usually suggest a way to integrate some or all of the issues.
• Framing "Our discussions has branched out from our original purpose of (restate purpose). Which